Privacy Policy

COVÂ COFFEE Privacy Policy

1. Introduction

This Privacy Policy describes how COVÂ COFFEE (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from ayman.si or any affiliated online properties (the “Site”).

2. Information We Collect

We collect information to process your orders, provide customer support, and improve our services. The types of Personal Information we collect fall into two categories:

A. Information You Provide to Us (Directly)

This includes information you actively provide when placing an order, creating an account, or contacting us:

  • Contact Details: Name, email address, phone number, and shipping address.

  • Payment Information: Billing address and payment details (processed by a third-party payment processor).

  • Account Information: Username and password (if you create an account).

B. Information Collected Automatically (Indirectly)

When you access the Site, we automatically collect certain information, primarily through cookies and tracking technologies:

  • Device Information: IP address, web browser details, time zone, and unique device identifiers.

  • Usage Data: Information about how you interact with our Site, including pages viewed, products searched, and referring websites.

3. How We Use Your Information

We use your Personal Information for the following purposes:

  • Fulfilling Orders: To process your payment, fulfill your order, arrange for shipping, and provide invoices or order confirmations.

  • Customer Support: To communicate with you, respond to inquiries, and provide after-sales service.

  • Marketing and Advertising: To send you promotional communications about our products, services, and new blog content, where permitted by law and based on your preferences.

  • Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activity.

  • Improving the Site: To analyze how our customers use the Site so we can enhance its functionality and user experience.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us run our business and fulfill the purposes described above.

  • Service Providers: We share necessary information with partners who perform services on our behalf, such as payment processors (e.g., Stripe, PayPal), fulfillment partners (for shipping), and marketing platforms (e.g., email marketing providers).

  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request (like a warrant or court order).

  • Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.

5. Your Rights

Depending on your location, you may have specific rights regarding your Personal Information:

  • Right to Access: You have the right to request a copy of the Personal Information we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccurate information we hold about you.

  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your Personal Information, subject to certain legal exceptions.

  • Right to Object/Opt-Out: You can opt out of receiving promotional emails from us by clicking the unsubscribe link in the footer of any email.

  • Do Not Sell/Share: Residents of certain jurisdictions (like California) have the right to direct us not to “sell” or “share” their Personal Information.

6. Cookies

We use cookies (small text files placed on your device) to power and improve our Site. You can control and manage cookie use through your browser settings. Blocking certain cookies may impact your experience on the Site.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the “Last Updated” date.

8. Contact Information

For more information about our privacy practices, if you have questions, or if you would like to exercise any of your rights, please contact us at:

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